Transforming business operations

Transforming business operations

With an application-centric data center, KPIT is advancing its “smart enterprise” initiative with a variety of new technologies.

“All of our internal processes and customer facing applications are being transformed,” says Mandar Marulkar, vice president and chief information officer at KPIT. “We want to improve how we engage with customers, the speed with which we deliver products and services, how we innovate, and the resiliency and reliability of our operations.”

The integration of mobile, video, and cloud technologies is key to the transformation. KPIT is utilizing a combination of Cisco® Connected Mobile Experiences (CMX), VBrick streaming video, Cisco Intercloud Fabric™ (ICF) solutions, and Cisco Identity Services Engine (ISE).  

“We want to provide secure access to all applications and data through mobile devices,” Marulkar explains.

With the new technologies in place, KPIT plans to enhance employee recruiting, training, and collaboration. It will expand customer engagement and digital marketing practices. And it will use advanced analytics to attain new insights surrounding operational performance and customer trends.  

“This is just the first phase of our smart enterprise initiative,” says Marulkar. “We will continue to transform the customer experience, enhance our operational processes, and pursue new digital business models.”

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