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Consolidation, virtualization create service opportunities

How Red Door Spa is balancing a high-volume business with a service-oriented philosophy.

When you go to a spa, you want stress relief. You want relaxation. And you want to escape the taxing minutiae of everyday life. Long lines and extended wait times are not a part of the equation.

“An afternoon of relaxation can be completely undone by a frustrating checkout experience,” says Paul Kaczmarek, CIO of Red Door Spa. “And we can’t have that.”

Red Door Spa is built on personal pampering. With 50 luxury spas and hair salons indulging thousands of guests every day, the company must balance a high-volume business with a service-oriented philosophy.

“Our customers expect leisure and...

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